In August, Shanghai and Zhejiang saw capricious weather—one moment the sun blazed overhead and heat waves scorched the air; the next, a typhoon swept through with torrential rain, turning construction sites into mud in an instant. Amid this alternation of sun and rain, Sunward's aerial machinery "Service Ten-Thousand-Mile Journey" team traveled through Shanghai, Hangzhou, Jinhua, Ningbo and other places, venturing into factory grounds, diving into key projects, and stationing themselves at rental sites. They seized every interval between operations to survey equipment status, investigate hidden hazards, and answer questions, closing the distance to customers with their footsteps.

At a port machinery factory in Shanghai, aerial work platforms shuttled in an orderly fashion among steel structures. The service team headed straight to the front line of operations, stationed themselves beside the equipment, and communicated face-to-face with operators. "How is the battery endurance?" "Have you encountered any difficulties with routine maintenance?" While making detailed inquiries and taking careful notes, the technical staff explained each question raised by equipment managers point by point—from battery charging and discharging precautions to aerial work safety standards—making the key points thoroughly clear. Customer feedback on site indicated that Sunward equipment runs smoothly with a low failure rate, and the timely on-site service has ensured the smooth progress of factory production.

The Hangzhou International Sports Center, a local key project, involves extensive cross-operation on site and heavy equipment loads. At the project site, Sunward's older SWA22JE and newer SWT23JEP andSWT28JEPwork side by side. The team split into two groups: for the older models, they focused on checking structural wear, hydraulic seals, and slewing clearance to assess overall machine condition under high-intensity working conditions; for the newer models, they focused on the electronic control system, battery management, and boom response to investigate potential issues under complex working conditions. The technical staff carried out item-by-item inspections and kept detailed records, promptly identifying multiple subtle hidden hazards that are easily overlooked, and provided on-site standardized operation guidance.

At a customer's construction site in Yiwu, equipment needs to be frequently relocated between various work faces. The customer spoke highly of the SWT23JEP and SWT28JEP: "The equipment runs smoothly and handles well; construction has never been let down." The service team did not let down their guard, checking key components of the equipment one by one, with a focus on preventing hard-to-detect wear issues such as dust intrusion and relocation wear. Many operators gathered around to exchange and learn; the technical staff demonstrated on site and explained in detail the key points of relocation protection and battery maintenance techniques. "Sunward's service is as reassuring as its equipment," the customer praised sincerely.

During visits in the Ningbo area, the service team came to a large leasing company in Ningbo. With abundant local rainfall and a humid environment, everyone trudged through the wet, muddy ground to the three main equipment units—SWT34JEPSWT28JEP, and SWT23JEP—and held in-depth exchanges with frontline operators. The customer admitted frankly: "The equipment itself has outstanding advantages, and we also hope some details can be further optimized. But what reassures us most is that Sunward's service response is rapid—one phone call and service personnel arrive promptly." The technical staff answered questions on site and, taking into account the local humid and rainy climate, shared tailored maintenance plans and troubleshooting techniques to help the customer improve their own maintenance capabilities and reduce downtime risks.

Sunward aerial equipment operates across various scenarios—large-scale infrastructure, factory construction, rental operations and more—and has withstood the test of complex working conditions in real-world practice. This Service Ten-Thousand-Mile Journey covered diverse scenarios including factory grounds, public building projects, and rental service providers, caring for both new and old equipment alike, with no corner left unchecked in hazard investigation.

For Sunward, equipment delivery is only the beginning of cooperation; quality service is the foundation of long-term mutual success. The company will continue to practice its service philosophy of "Quality Sunward, Attentive Service," adhere to a customer-needs-centered approach, and regularly carry out Service Ten-Thousand-Mile Journey visits and surveys, accumulating frontline working-condition feedback, continuously iterating product performance, and improving its service system. With outstanding products, professional technology, and efficient service, Sunward safeguards customers' safe production and works with its partners in unity to go far and achieve mutual success.