Company News | Starting from the "Heart", Moving toward the "New"! Sunward's "Service Journey of Ten Thousand Miles" Visits East China

2025-09-17 3850 0人评论

Recently, Sunward's "Service Journey of Ten Thousand Miles" campaign was officially launched in the East China region. Led by the after-sales service team and joined by a special task force composed of technical, quality control, and production personnel, the team went deep into construction sites across Anhui, Jiangsu, Shanghai, Zhejiang, and other locations. Through customer discussions and on-site equipment inspections, they fully practiced the philosophy of "Quality Sunward, Attentive Service," driving service upgrades and enhancing customer satisfaction.

Listening to Frontline Voices to Drive Continuous Service Optimization

In Bengbu, Anhui, the joint team visited VIP customer Mr. Zhang, conducting a comprehensive inspection and performance testing of the equipment at his site, and held in-depth exchanges on the user experience of existing equipment and the application of the all-new P-series boom lifts. Mr. Zhang stated that since establishing cooperation withSunwardin 2021, he has purchased multiple models of the brand's aerial work equipment. The products' stable performance and efficient service response have provided solid support for his construction work, and he is willing to continue deepening the cooperation in the future.



In Changzhou, Jiangsu, the joint team made a special visit to Mr. Li, a veteran user in the industry. As a "tech enthusiast" who has been deeply engaged in the aerial work platform industry for many years, Mr. Li has an in-depth understanding of both domestic and international aerial work platforms. He candidly stated that choosing Sunward was not due to commercial policies, but rather based on long-term observation and comparison of the products' actual application performance. The equipment has been running smoothly for six months since entering the site, with no failure records, further strengthening his confidence in Sunward's quality.

In Taizhou, Zhejiang, the joint team visited the construction site of benchmark customer Mr. Huang. Through systematicequipment inspectionand discussion exchanges, they carefully collected common issues and maintenance needs. Mr. Huang highly praised Sunward's proactive on-site visits and thoughtful service, and specially presented a banner to the regional after-sales engineer team as a token of recognition and gratitude.


On-site Hazard Investigation and Practical Problem Resolution

During the campaign, the joint team traveled to frontline infrastructure projects across multiple locations in East China, conducting detailed inspections of the new-generation P-series boom lifts and other equipment, covering key indicators such as operating status, battery endurance, and operational stability. After listening to actual feedback from equipment operators on site, technical personnel responded immediately, quickly completing debugging and optimization to ensure the equipment was put into production in optimal condition, earning unanimous praise from customers.



Sunward's "Service Journey of Ten Thousand Miles" is not merely an after-sales service campaign, but also an important bridge for the company to create value together with customers and deepen mutual trust. By entering construction sites and directly addressing needs, Sunward is continuously driving the dual upgrade of products and services, safeguarding every piece of equipment and supporting every project with concrete actions, walking hand in hand with customers toward a win-win future.



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