Recently, Sunward's "Service Journey of Ten Thousand Miles" campaign was officially launched in the East China region. Led by the after-sales service team and joined by a special task force composed of technical, quality control, and production personnel, the team went deep into construction sites across Anhui, Jiangsu, Shanghai, Zhejiang, and other locations. Through customer discussions and on-site equipment inspections, they fully practiced the philosophy of "Quality Sunward, Attentive Service," driving service upgrades and enhancing customer satisfaction.

Listening to Frontline Voices to Drive Continuous Service Optimization

In Bengbu, Anhui, the joint team visited VIP customer Mr. Zhang, conducting a comprehensive inspection and performance testing of the equipment at his site, and held in-depth discussions on the user experience of existing equipment and the application of the new P-series boom lifts. Mr. Zhang stated that since establishing cooperation with Sunward in 2021, he has purchased multiple aerial work equipment products from the brand. The products' stable performance and efficient service response have provided solid support for his construction work, and he is willing to continue deepening cooperation in the future.

In Changzhou, Jiangsu, the joint team made a special visit to Mr. Li, a veteran industry user. As a "tech enthusiast" who has been deeply engaged in the aerial work platform industry for many years, Mr. Li has an in-depth understanding of both domestic and international aerial work platforms. He candidly stated that his choice of Sunward was not based on commercial policies but on long-term observation and comparison of the products' actual application performance. The equipment has been running smoothly for six months since entering the site with no failure records, further strengthening his confidence in Sunward's quality.

In Taizhou, Zhejiang, the joint team visited the construction site of benchmark customer Mr. Huang, systematically collecting common issues and maintenance needs through equipment inspections and discussions. Mr. Huang highly praised Sunward's proactive on-site visits and attentive service, and specially presented a banner to the regional after-sales engineer team as a token of recognition and gratitude.

On-Site Troubleshooting to Solve Practical Problems

During the campaign, the joint team traveled to infrastructure project sites across East China, conducting detailed inspections of the new-generation P-series boom lifts and other equipment, covering key indicators such as operating status, battery endurance, and operational stability. After listening to actual feedback from equipment operators on site, technical personnel responded immediately, quickly completing debugging and optimization to ensure the equipment was put into production in optimal condition, earning unanimous praise from customers.

Sunward's "Service Journey of Ten Thousand Miles" is not merely an after-sales service campaign but also an important bridge for the company to create value together with customers and deepen mutual trust. By going into construction sites and directly addressing needs, Sunward is continuously driving the dual upgrade of products and services, safeguarding every piece of equipment and supporting every project through concrete actions, walking hand in hand with customers toward a win-win future.