Late on New Year's Day night, a shrill phone ring cut through the quiet—equipment at a construction site 200 kilometers away had suddenly broken down. Outside the window, a blizzard had closed the roads, but Shu Ben had already nimbly packed his tools. "Engineer Shu, the snow is heavy and the roads are dangerous—safety first!" Amid the client's earnest warnings, his service vehicle rolled over the accumulated snow, carving out a rescue path through the curtain of snow.

       After 20 hours of continuous emergency repair, his eyelashes had frozen and his fingers had gone numb. When the equipment roared back to life, the client's words piercing through the wind and snow—"If you buy equipment, it has to be SANY"—brought a smile to Shu Ben's frozen face. In that moment, all the hardship melted into the most passionate testament to the value of his profession.

    From Machinery Enthusiast to "Equipment Miracle Doctor"

       "I joined SANY out of love, and even more out of recognition." A veteran enthusiast of construction machinery, Shu Ben can rattle off the low failure rate and intelligent features of SANY rotary drilling rigs as if counting his own treasures. That passion drove him to hone himself over 12 years into a highly skilled "equipment doctor."

       During one emergency repair, faced with a full work stoppage caused by a hidden fault, he peeled back layer after layer like an old detective for 6 hours. "The client's loss is my responsibility." When the equipment restarted, the firmly clasped hands and the relaxed brows expressed the most simple and honest professional faith of a service engineer.

• 7:00 Unvarying morning meeting to coordinate parts resources
• All-weather response: order tracking, technical consultation, emergency repair
• Backed by the AR remote support system, delivering "expert consultation"-style service

"One person walks fast, but a group walks far." Shu Ben always remembers that behind him is the support of a strong technical team.