“As long as the customer needs us, our ‘Beijing time’ can always be ‘service time.’”

This is the belief of Lü Yuelei, International Service Support Manager for SANY pile drivers, and the shared commitment of SANY’s global service team.

From emergency repairs on a snowy night in China to 24-hour standby across international time zones, his story is a microcosm of the SANY pile driver service team — responsibility knows no borders, and service knows no time difference.

In 2019, Lü Yuelei joined SANY as a domestic after-sales service engineer.

What he remembers most vividly is a late night in the winter of 2020. The temperature was below zero, a machine broke down unexpectedly, and the customer had an important project the next day. At midnight, he and his team rushed to the site through the snow and worked for six hours in the bitter cold until the equipment roared back to life.

Grasping his hands, red from the cold, the customer said: “SANY’s service truly is timely help in the snow!”

At that moment, he deeply understood SANY’s service philosophy of “conduct yourself first, then do your work” — service is not just repair, but keeping one’s promises.

In 2023, Lü Yuelei joined the overseas service team for pile drivers, taking on a new challenge — time zones.

Once, a machine in Italy broke down unexpectedly. When the call for help came at 3 p.m. local time, it was already 9 p.m. in China. He and the R&D team organized a meeting overnight and analyzed countermeasures with the site, not finalizing the plan until 3 a.m., then promptly coordinating with the overseas team to execute it at 7 a.m. the next morning.

Such “cross-border relays” have become routine. His phone is also kept on 24 hours a day, ready at all times.

“Whenever overseas customers recognize our service, I feel that all the effort is worth it.”