At the 2025 Changsha Exhibition, Sunward's "Service Journey of Ten Thousand Miles" campaign, themed "Quality Sunward, Attentive Service," was officially launched. Subsequently, its subsidiary Sunward Mining & Rock responded actively, taking the lead in sounding the service call with the resounding pledge "Across ten thousand miles of mountains and rivers, intelligently embarking on a new journey of service," with the first stop aimed directly at industry giant Anhui Conch Cement Co., Ltd. (referred to as "Conch Cement"), launching in-depth service for a key customer.

A "special task force" composed of after-sales service elites traveled across the three provinces of Anhui, Guangxi, and Guangdong, covering more than 5,000 kilometers, going deep into 10 key project sites under Conch Cement. Carrying professional equipment, they conducted a "full-body checkup" on 16 down-the-hole drills of different models. Service personnel either bent down to inspect equipment chassis or climbed several meters up drilling rigs, using professional instruments to "diagnose" each piece of equipment.

"The hydraulic system of this equipment needs parameter adjustment" "Wear at this part requires close attention"... Team members inspected while taking notes, addressing issues immediately upon discovery. Sweat soaked their work uniforms but could not dampen their service enthusiasm. The ultimate service commitment of "4-hour response, 24-hour on-site arrival" is being vividly demonstrated at one project site after another.

During the campaign, the Sunward Mining & Rock team held in-depth exchanges with customer operators and maintenance personnel, patiently listening to pain points and difficulties in equipment use. For every piece of feedback, they provided professional analysis and answers, and acted swiftly, striving to resolve customers' practical problems within the shortest possible time. This efficient and professional service approach not only demonstrated the service team's outstanding technical competence but also reflected the high importance attached to customer needs.

In exchanges with relevant persons in charge at Conch Cement, the other party highly affirmed the usage results and outstanding performance of Sunward equipment. In particular, they expressed sincere appreciation for this "Service Journey of Ten Thousand Miles" campaign and the after-sales service, believing that the campaign effectively resolved concerns about equipment operation and fully demonstrated the company's sense of responsibility.

The successful implementation of this "Service Journey of Ten Thousand Miles" not only deepened the company's strategic mutual trust and friendship with Conch Cement but also verified through solid actions Sunward's outstanding achievements in upgrading product quality and its service system. Looking to the future, Sunward Mining & Rock will continue to uphold the original aspiration of "Quality Sunward, Attentive Service," and with smarter products, more thoughtful service, and a service network covering the globe, continue to safeguard customer development and set an outstanding example in the industry of being customer-centered and creating value through service.