The summer wheat harvest is like a battlefield, where every second bears on food security. To ensure the efficient operation of agricultural machinery, Zoomlion service engineers have become "guardians of the harvest," protecting the journey of every grain back to the granary with rapid response, superb skills, and dedicated service.

▲ A "Guwang" operator gives a thumbs-up to Zoomlion's service

Daytime battlefield: field "emergency calls" under the blazing sun

In the rolling golden wheat fields of northern Anhui, a "Guwang" harvester suddenly broke down. Operator Old Han, anxious at the sight of the wheat still waiting to be harvested, quickly dialed the Zoomlion service hotline. On the other end, the customer service agent simultaneously pushed the repair request to the back office. Service engineers Xiao Yu and Xiao Wang, stationed at the Anhui Fuyang spare parts air-hub warehouse a hundred kilometers away, used the intelligent dispatch system to predict that the machine failure was caused by improper operation. The two then grabbed spare parts and toolboxes, dashed to the service vehicle, and sped toward the wheat field where Old Han was located.

▲ Zoomlion's agricultural machinery service team arrives quickly

Thanks to the IoT and BeiDou positioning terminals installed on Zoomlion wheat harvesters, the service vehicle pinpointed the location precisely and arrived at the destination in just 28 minutes. "Improper operation caused a feeding blockage." After a round of "observation, listening, questioning, and diagnosis," Xiao Yu identified the cause of Old Han's harvester trouble and deftly opened the toolbox, performing a minor agricultural machinery "surgery" with smooth efficiency. Amid the roar of the harvester, the two service engineers bent down again to patiently demonstrate equipment operation and maintenance essentials. Old Han finally felt reassured: "Zoomlion Guwang's service is really great!" As dusk deepened, the service vehicle was already heading to another repair site, with the five large characters "I am by your side" on its body standing out vividly in the afterglow.

▲ Service engineers troubleshoot the machine for the operator

Night watch: a mobile "clinic" under the starlight

On the eve of the main harvest in Fengqiu County, Xinxiang, Henan, the scent of wheat drifted through the muggy air. At 10 p.m., service engineer Xiao Huang received a request from a cross-regional operator from Hebei: the harvester had been running for many days straight, and he wanted a comprehensive "checkup." During the summer harvest, Zoomlion agricultural machinery service engineers are long accustomed to such round-the-clock "house calls."

▲ Zoomlion service engineers set out at night

Xiao Huang immediately led a team to the site with ample spare parts and lighting equipment. He and his partner quickly divided the work: Xiao Cheng held a flashlight for illumination, while Xiao Huang used testing instruments to inspect the engine, hydraulic system, transmission system, and other components one by one. The "click-click" of wrenches and the "beep-beep" of instruments were especially clear in the silent wheat field.

▲ Service engineers conduct a "comprehensive checkup" on the harvester

"All done, wishing you a bumper harvest!" Forty minutes later, the two service engineers removed their grease-stained gloves and straightened up, moonlight illuminating their tired yet gratified faces. After quickly packing up their tools, they hurriedly "hopped" back into the service vehicle and drove toward the next flashing "coordinate." The mobile "clinic" under the starlight is always heading to the next wheat field in need of protection.

▲ Zoomlion wholeheartedly safeguards the harvest

From the scorching sun to a sky full of stars, Zoomlion agricultural machinery service engineers have completed one race against time after another among the wheat rows. The roar of the harvesters is the most moving response to their dedication, and the ever-filling granaries of a bountiful harvest are the most humble medals awarded to them.