Chen Pinghui, who has been with the company for 12 years, is a service technician in the Jiangxi region of Zoomlion Piling Machinery. During his tenure, he has always adhered to the philosophy of being down-to-earth and mastering his craft to deliver good service and serve customers well. He deeply understands that after-sales service is the bond between customers and the company, and only attentive service can give customers confidence in Zoomlion. Therefore, he has never retreated in the face of difficulties, always rising to the challenge. He fills gaps in his technical knowledge and provides round-the-clock service whenever called upon. In the course of his work, he has stayed up all night to rush-repair equipment, inspected and repaired equipment in raging storms, and installed equipment in scorching heat, yet Chen Pinghui remains hardworking and endures hardship while staying true to his original aspiration.

Chen Pinghui says that since leaving school in October 2010, he has remained on the front line of service. From knowing nothing at the beginning and taking a long time to solve problems, to later becoming highly skilled; from customers' initial distrust to their later recognition and reliance, Chen Pinghui has always firmly believed: leaning on a mountain and the mountain may collapse, leaning on people and they may run away; only through one's own efforts and learning can one grow. It is precisely this unyielding spirit that has earned him customers' recognition of his service today.

I remember a summer day in 2019 when the weather was hot. Chen Pinghui suddenly received a repair call: the main winch reducer of equipment belonging to Hubei Shunkang Company was jammed. The customer's tone was urgent, and it was the busy construction season. After reassuring the customer, Chen Pinghui lost no time in contacting the company to obtain new parts. Once he had the parts, he rushed to the site, but to avoid disrupting the customer's construction, he observed and waited nearby, then repaired the equipment for the customer overnight. After a whole day, it was hard to tell whether the stains on his clothes were sweat or mud, but Chen Pinghui paid no mind, believing that rush-repairing equipment should always come first. In July of the same year, the customer's luffing cylinder malfunctioned—another all-nighter—but seeing the equipment working normally the next day, the customer's gratitude and smile washed away the fatigue on his face and the sweat on his body. Chen Pinghui's dedication not only safeguarded the customer's interests but also ensured the company's service quality, making customers feel that we are truly working for them. Gaining customers' trust and recognition is, after all, where the value of a service technician's work lies.

Over all these years of service work, Chen Pinghui has always kept in mind the service philosophy of "customer-centric, creating value together with customers," remembering not to forget his original aspiration, working steadily and diligently to do things well, and resolving to take service work to the utmost.