Creating value for customers

Measuring responsibility with footsteps   pursuing the mission with solid action

From inland to the deep blue  

From plains into the mountains  

From China to the world

Serving customers worldwide

Listening to customers   resolving their concerns

Extending care   conveying sincerity   resolving worries

Quality Sunward, service with heart

Sunward walks with you‍

In May 2023, the "Sunward Global Service Tour" grandly kicked off at Sunward Industrial City, where nearly a thousand people gathered to witness the honorable launch of the Sunward Global Service Tour. 

Bonded with Sunward, achieving success together

Lotus fragrance draws guests near; bonds across thousands of miles weigh heavy as a "mountain." In late May, the Hubei Branch of the Marketing Company of Sunward's Foundation Equipment Business Division took the lead in launching the "Service Tour" campaign.

The service team visited a Sunward VIP customer in Suizhou, Hubei—Hubei Yicheng Building Foundation Engineering Co., Ltd.—to patiently learn about the customer's equipment usage and deliver thoughtful service.

Mr. Yang of Hubei Yicheng explained that Sunward's rotary drilling rig caught his attention back in 2010. With a try-it-and-see attitude, he purchased his first rotary drilling rig, the SWDM220, and formally entered the rotary drilling industry. After earning his first pot of gold, in less than a year he purchased another Sunward machine. As his projects grew in number, his bond with Sunward deepened, and an indissoluble connection was forged. After more than a decade of hard work, the company now owns eight Sunward rotary drilling rigs and has participated in the construction of key national projects such as high-speed rail and expressways, carving out a world of its own.

When the conversation turned to equipment conditions, he could not stop praising: "Sunward rotary drilling rigs are reliable!" He said the first machine purchased twelve years ago is still in use, and the rigs' stable performance and efficient construction are among the reasons he chose Sunward.

Quality Sunward, craftsmanship in service

Where the equipment goes, service follows; wherever there is Sunward equipment, there are Sunward service engineers. 

July, under a blazing sun, always brims with enthusiasm. Chen Xiang—"Little Pang" of Sunward's Foundation Equipment North China Branch—once again set out on the annual Service Tour. He deftly opened the machine covers, checked the electrical and hydraulic systems, and cleaned the air-conditioner radiator... After several inspection steps he was drenched in sweat, his clothes completely soaked.

To deliver comprehensive service, he unhesitatingly crawled inside the drill pipe for inspection. The space inside the drill pipe is extremely cramped, and with Chen Xiang's slightly plump build, inspection was very difficult; the air had also become scorchingly hot, yet none of this dampened his determination to serve well... Because he firmly believes that "only by creating value for customers can we create value for ourselves"—this is also the commitment of all Sunward after-sales service engineers. That is why they brave the scorching heat, fear no mountains or rivers, and work day and night; their sweat-soaked uniforms and oil-stained gloves are all testimony to their dedication to service.

It is reported that Sunward launches the "Service Tour" every year, traveling across the globe to carry out equipment inspection services for customers, focusing on customer needs, equipment usage, and after-sales service, actively dispelling customer concerns and resolving potential equipment problems.

It is worth noting that amid the ongoing trend toward intelligent, digital, and green development in the equipment manufacturing industry, Sunward is actively positioning itself and focusing on intelligent service. Through "Sunward Xiangyun," it connects with customers in the cloud, advancing service intelligence, optimizing the service experience, and creating greater benefits for customers.