As a key stronghold for double-wheel trench cutters, Guangdong ranks XCMG first in market share, and all its equipment is currently in full swing on construction sites. XCMG Foundation cares for its customers with sincere service. On July 9, the 2023 Grab & Trench Cutter Product Service Ten-Thousand-Mile Tour in the Guangdong region was fully launched!

The double-wheel trench cutter is specialized equipment for diaphragm wall construction. XCMG's double-wheel trench cutter can efficiently cut trenches in hard rock formations exceeding 100 MPa, with a maximum excavation depth of up to 250 meters, making it the ideal choice for completing highly difficult diaphragm wall projects. At Guangzhou Baiyun International Airport, XCMG's double-wheel trench cutter was hailed as a "site pioneer" for its outstanding performance of completing two high-quality trenches (6-meter walls) in three days.

However, the hydraulic and electrical systems of the double-wheel trench cutter are relatively complex, placing higher demands on the technical proficiency of operators and maintenance personnel.

To help users better master key technologies and continuously improve their skills, the XCMG Foundation service department organized this inspection tour. Led by company executives, the team included product managers from the technical department, supplier and dealer representatives, and XCMG Foundation's field sales and service personnel, all traveling to construction sites together to help customers succeed.

The main tasks of this large-scale visit were: inspecting key projects and equipment, coordinating and resolving on-site construction challenges, and providing closed-loop solutions; guiding users in the correct use and maintenance of equipment, donating spare parts, and conducting on-site training; collecting information on major faults, understanding fault details on site, and checking the implementation of technical improvements; and conducting market research to rationally allocate service resources and improve service satisfaction.

XCMG's special 'Grab & Trench Cutter' visit covers the entire Guangdong region, using a 'street-sweeping' style of visits to truly solve problems for customers!

The visit lasted half a month. With the service principles of 'unified arrangement and command, unified attire, standardized language, and ensuring not a single grab or trench cutter product is missed,' XCMG Foundation service personnel delivered thoughtful value-added services to users, solved their problems, met their value-added needs, and truly gave users confidence when buying and comfort when using!