Cumulative travel distance exceeded 3,000 kilometers

Visited 6 group companies

Covered more than 20 mines

Trained over 200 mechanics and electricians

Carefully planned with full sincerity. Since launching the Service Journey activity, the XCMG Energy Equipment Guizhou Sales Region has coordinated sales and service operations, working with dealers to go deep into the market and provide users with technical exchange and after-sales service support. At the same time, it has focused on collecting market "voices," bringing back customer opinions and suggestions to further improve the quality of coal mine machinery products and promote technological upgrading.

At each stop, sales personnel gave focused introductions to XCMG Energy Equipment products and construction methods, while service personnel provided detailed explanations of working principles, routine maintenance, common faults, and case studies. In addition, on-site guidance and exchange sessions were added: the service team conducted on-site inspections of user equipment and communicated face-to-face with operators about their experience, addressing their actual needs.

Professional service and a sincere attitude enhance customer satisfaction. With full enthusiasm, skilled expertise, and meticulous service, XCMG has earned frequent praise from customers.

A deal is only the starting point; service has no endpoint. XCMG will remain consistent, continuing to meet customers' value-added needs with a truth-seeking and pragmatic attitude, continuously strengthening aftermarket development, and winning customer recognition through concrete actions!