There is a group of people who persist with dedication, overcome difficulties, and shoulder heavy responsibilities, fulfilling their original mission on the road of service. They are the "Red Pioneers, SANY Service Engineers."

In Guangzhou in June, at 9 p.m., Engineer Zu Donghe received a service call order. Two drilling rigs at the customer's site had stalled at the same time, and the drill pipes were then in a 50-meter hole. Due to the special circumstances and urgency, after learning about the situation, Engineer Zu Donghe immediately contacted two service engineers, Zhu Hualin and Yi Junwei, and the three rushed to the site together.

After arriving at the site and carrying out a detailed inspection, the service engineers found the cause of the stall: high water content in the fuel had damaged the fuel injectors. Since it was already night, the customer felt embarrassed to ask the engineers to work overtime overnight and suggested repairing the next day. Engineer Zhu Hualin understood the customer's concern and said to him: "Give us two lamps, and we guarantee both rigs will be started for you tonight." The engineers did not postpone the repair because of a day's fatigue, nor did they refuse because it was late at night. This SANY service spirit of "never giving up until the goal is achieved" is not only the duty of a good after-sales service job, but also a work attitude of being responsible to the customer! So the three service engineers immediately divided the work and began to deal with the fault.

When cleaning the fuel tanks, because the internal structure of the machine was small and there was no space, the engineers could only curl up in the narrow gaps. Sweat running down their cheeks had long soaked their work clothes. After several hours of hard work, at 3 a.m., the fuel tanks, filter elements, and fuel injectors of both rigs had all been dealt with. "Rumble, rumble, rumble"—the rigs started successfully, and at that moment the roar of the engines sounded especially wonderful in the silent night!

The superb skills and service spirit of the three service engineers won high praise from the customer. This is SANY service: exceeding customer expectations and surpassing industry standards. Exhausting every means to push service to an unsurpassed level, SANY after-sales service engineers prove to customers through practical actions that their craftsman's soul and service heart are always burning and always moving forward!