Tech enthusiast, photography master, and product troubleshooting expert are his calling cards; eager to learn, skilled at research, and highly hands-on are his labels...

As an after-sales technical support specialist for XCMG rotary drilling rigs, Qu Yang has worked on the front lines of after-sales service for 25 years. He knows the "temperament and personality" of XCMG rotary drilling rigs inside out and can fix problems with a touch, earning him the reputation of a "golden business card" for service among customers and colleagues.

Superb Skills: A "Miracle Worker" on the Service Front Line

Qu Yang's skill level is senior electrician technician, but he wants to understand the principles of all components on the drilling rig, and he has a persistent determination to get to the bottom of every question. To improve his professional level, he taught himself and mastered hydraulic principles, engine principles, and more. By combining practice with theory, Qu Yang's repair skills have become increasingly refined. At present, the repair rate for various difficult faults he handles and the accuracy rate of fault point diagnosis are both 100%.

Once in Pingguo County, Guangxi, an XR400E power head had weak soil-slinging power. The user successively invited three groups of technicians to repair it. On-site testing of various hydraulic and electrical data was normal, but the cause of the fault could not be found, and the process took a month. After Qu Yang arrived on site and inspected various key components, he fixed the problem in just one day, winning high praise from the user.

Summarizing each "house call" experience, he said that to repair a machine well, one must achieve "the skill of a master butcher carving an ox" in one's mind; only with excellent skills can one have technical confidence.

Teaching and Mentoring: A Dedicated "Hardworking Gardener"

When training apprentices, he also holds nothing back, often saying "giving someone a fish is not as good as teaching them how to fish," and putting it into practice.

As a front-line technical support specialist, he understands service personnel's "pain points" very well. The content of each of his training courseware is repeatedly deliberated and every sentence carefully weighed. He has written courseware such as "Principles of Hydraulic Variable Pump and Motor Variable Adjustment" and "Working Principles of Hydraulic Balance Valves." In response to the highly professional and abstract principles in the training content, he simplifies complex problems and brings abstract logic into daily life, using common physical phenomena in life to explain principles, so that service personnel suddenly see the light.

This down-to-earth training approach is welcomed by service personnel, users, and operators alike. Whenever he hears the evaluation "practical," Qu Yang feels it is the best praise. With such a solid theoretical foundation and rich knowledge reserve, he has been rated as an excellent internal trainer of the business division for many consecutive years. His apprentices have also grown into backbones and, along with XCMG rotary drilling rigs, are active around the world.

Loving Life: A "Skilled Handy Man" Good at Innovation

At work he is a service expert; discovering beauty everywhere is another kind of research for Qu Yang.

In life, Qu Yang likes to explore photography and handicrafts. Due to work reasons, he often travels on business. The focused working states of service personnel, the spectacular construction scenes of XCMG products, and various engineering construction details are all recorded from multiple angles in his camera or mobile phone, providing material support for after-sales training and contributing to the spread of the XCMG brand.

"Love the trade you do, and love can withstand the long years." This is a saying Qu Yang often uses. It is precisely because there are service "all-rounders" like Qu Yang that XCMG's concept of "meeting customers' value-added needs" can spread across the country, and Qu Yang and his colleagues will set out with customers' needs and demands, no matter how late or how far, and fulfill their mission without fail.