As the sales peak for full-casing full-rotation drilling rigs arrives, piling foundation markets across the country are bustling with construction activity. Riding this wave, Xuzhou Dun'an Heavy Industry launched the "Blue Sincere Care, Everlasting Commitment – Dun'an Heavy Industry Ten-Thousand-Mile Service Campaign" in late April this year. The campaign covers more than ten cities nationwide and is expected to last about a month. It reflects the company leadership's great emphasis on product quality and their care for customers, creating value for customers.
Dun'an Heavy Industry has always focused on building its service brand, providing customers with equipment maintenance and overhaul, resolution of outstanding issues, and competitive spare parts services. The 400 service hotline is available 24 hours a day, with response opinions issued within 1 hour and service personnel arriving on site within 24 hours, providing customers with worry-free, nanny-style service. The company solemnly promises: no matter the time or place, Dun'an Heavy Industry always pays attention to customer interests, is always responsible to customers, puts customers at the center, upholds its service commitments, and insists on exceeding industry standards and customer expectations.
In this year's Ten-Thousand-Mile Service Campaign, Dun'an Heavy Industry has deployed all service personnel and technical backbones to truly reach customers. First, they conduct comprehensive inspections of customer equipment, with emphasis on basic training for equipment operators and routine maintenance of equipment, and they learn about customer needs and the renewal status of equipment components, truly giving customers "peace of mind, confidence, and comfort."
Our loyal customers have repeatedly praised our "Blue Sincere Care, Everlasting Commitment – Dun'an Heavy Industry Ten-Thousand-Mile Service Campaign," saying: "Thanks to you, maintenance was carried out in advance to prevent small problems from escalating into major failures, and our losses were avoided." Customers have sent banners one after another, and more importantly, they have gained more trust in Dun'an Heavy Industry's products.
At this moment, Xuzhou Dun'an Heavy Industry's 2016 Ten-Thousand-Mile Service Campaign is still ongoing. We hope our sales and service can ride this momentum to reach an even higher level!
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